COURSE CONTENT:

WHAT YOU WILL LEARN

Our customer service course covers a wide range of critical topics. You will learn best practices and techniques to build strong, long-term customer relationships.

COURSE OBJECTIVES

By the end of this course, you should be able to:

• Differentiate between internal and external customers

• Recognize customers’ needs

• Build goodwill through in-person customer service

• Provide outstanding customer service over the phone

• Execute electronic customer service

• Recover difficult customers

• Understand when to escalate

• Use exceptional customer service to generate return business